Milford Town Library, MA - Public Service Policy

The Milford Town Library lends materials and provides information in a timely, confidential and responsive manner. Library staff will make every effort to be helpful, approachable and courteous. Information will be provided efficiently, accurately and without regard to age, race, sex, nationality, educational background, physical limitations, or any other criteria which may be the source of discrimination. The needs of the library patron will be taken seriously and treated with respect. Equal consideration and treatment will be given to all users.

All interactions and transactions between a library user, whether an adult or child, will be considered confidential. Such matters include, but are not limited to, registration information, materials selection, loan transaction records, and reference questions.

Library staff will make every attempt to make the use of the library as convenient and easy as possible. Whenever possible we will communicate without the use of library jargon. Every effort will be made to make the first-time library user feel comfortable. Staff will not assume, for example, that a patron knows how to locate information without orientation and assistance.

The Library will be a safe and harassment-free environment for all who use the facility. All library rules will be based upon respecting the needs of other library users and protecting the library's collection from damage. Every attempt will be made to see that library rules are fair and do not restrict the primary objectives of loaning materials to the public and providing information.

Anyone who believes that service at the Milford Town Library has not met his or her needs, should first speak directly with a staff member. If the problem is not addressed to the person's satisfaction, the individual is encouraged to request a meeting with the Library Director. If the Library Director is unable to resolve the problem, the matter should be brought to the attention of the Board of Library Trustees.